Customer Success Specialist

Location

Mumbai | India

Job description

Company's Profile

Delivering the best Digital experience. We enable over 100+ companies across telecom, media, fintech, retail, manufacturing & public sector verticals to test their digital experience on the widest variety of devices, locations and networks.

Through synthetic testing, end-to-end automation and on-field infrastructure, our report and diagnostic tools allow you to monitor and identify failure points in your digital journey. Our analytics help you access, analyse, and enhance your global digital experience. We are a global company supporting and collaborating with regulators, public entities, enterprises, operators, and people worldwide.

Job Description

We're specifically looking for a customer success manager who will roll up their sleeves and be a part of our team from inside the trenches. You will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have in SaaS or software product company in a customer-facing role and a strong empathy for customers, and a passion for growth.

What will you do

• Be the Single point of contact for your customers post-sales.
• Training and onboarding customers.
• Build a relationship with your key accounts and the stakeholders, and ensure customers have the optimal experience with Mozark.
• Work closely with sales teams to assist in winning business and ensuring that clients are successful.
• Conduct quarterly business reviews with your customers.
• Initiate regular meetings with your customers.
• Showcase newly released features and maximize the usage of relevant features.
• Share the product roadmap with the customer when needed and help the product team with early feedback.
• Collect customer requirements/feedback and bring that back to the product and engineering team.
• Identify upsell opportunities and ensure renewals.
• Control churn.

What you must have

• 1-2 years of experience in SaaS or software product company in a customer-facing role.
• Active listening skills and Effective communication.
• Excellent verbal and written communication skills.
• Strong empathy for customers and passion for growth.
• Result-oriented and has great attention to detail.

Job tags

Salary