Sulekha
Location
Chennai | India
Job description
Job Summary
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in all possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. CANDIDATE SHOULD BE PROFICIENT IN HINDI & TELUGU PREFER ONLY CHENNAI CANDIDATES Responsibilities Handle inbound and outbound calls to customers and clients maintaining high quality of services Identify the needs of customers, resolve issues and provide solutions within the timeframe Ensure you follow the customer service script provided by the company for uniformity Adhere to the company policies and the customer resolution process & steps Maintain good customer relations Meet personal targets and work towards meeting team targets Maintain records of the conversations with the customer and analyze the data Record the customer queries and interaction in the internal CRM and maintain accuracy of all data Skills & Qualification A bachelor's degree is preferred Prior experience with customer service and call centers in relevant job roles Good knowledge of CRM practices and systems Customer oriented attitude with professionalism, strong call handling skills and active listening Strong multitasking, time management, and target achieving skills Excellent communication skills with good command over the English language Language Preferences: A multilingual language proficiency is especially in Hindi and TeluguJob tags
Salary
