We are seeking a motivated and experienced Manager to oversee the retail branch operations focused on housing services
The successful candidate will be responsible for managing day-to-day operations, ensuring exceptional customer service, and driving sales and growth within the housing sector
This role requires strong leadership abilities, excellent communication skills, and a deep understanding of housing products and services
The Manager will collaborate closely with various teams to achieve branch objectives and contribute to the overall success of the organization
Responsibilities:
Manage all aspects of retail branch operations related to housing services, including staffing, scheduling, and budget management
Develop and implement strategies to drive sales and achieve branch targets within the housing sector
Foster a customer-centric culture by ensuring that all customer inquiries and concerns are addressed promptly and effectively
Provide leadership and guidance to branch staff, including training, coaching, and performance management
Collaborate with internal teams to develop and execute marketing campaigns and promotions to increase awareness and drive customer engagement
Stay informed about industry trends, market conditions, and competitor activities related to housing services
Ensure compliance with all regulatory requirements and company policies and procedures
Monitor branch performance metrics and analyze data to identify areas for improvement and implement corrective actions as needed
Build and maintain relationships with key stakeholders, including customers, vendors, and community partners
Prepare and present regular reports on branch performance, sales results, and customer feedback to senior management
