Location
India | India
Job description
Unlock your potential in the cybersecurity industry at Kaspersky. Join our Internship program where you will collaborate with industry experts, boost your tech knowledge and map out an exciting career trajectory. ???? What's more, the internship will provide you with a unique opportunity to work in an international environment.
As part of our internship program we are looking for people who are interested in Customer Support and would like to become professionals in this field. This role presents a remarkable opportunity for individuals with a passion for cybersecurity, desiring to learn, grow, and contribute to our customer support operations.
Responsibilities :
- Manage Premium Support Contracts - Transferring data between systems;
- Prepare various reports to assist the customer support team in their operations;
- Attend team meetings, actively participate, and maintain precise meeting minutes;
- Contribute to knowledge management efforts, and assist in maintaining and updating the internal knowledge base and documentation.
Qualifications :
- Fluent in English;
- Currently enrolled in or recently graduated from a related degree program (Information Technology, Computer Science, or related field);
- Excellent verbal and written communication skills;
- Ability to work in a fast-paced, team-oriented environment;
- Strong problem-solving skills and attention to detail;
- Familiarity with Kaspersky products is a plus.
Required skills :
- Proficiency in MS Office Suite;
- Understanding of basic computer troubleshooting;
- Ability to manage multiple tasks and priorities;
- Experience with Jira is a plus.
Personal Attributes :
- Customer-focused and service-oriented;
- Proactive and willing to take initiative;
- High level of integrity, confidentiality, and accountability;
- Open to feedback and continuous learning.
What will you gain: After the internship, you will get competitive work experience and earn a Certificate of Completion of the program from Kaspersky.
Additional information:
- The internship program is for 3 months (extension available)
- The internship is unpaid
- This is hybrid internship
We accept applications until 8. March 2024. The first round of the internship starts on 11. March 2024 and ends on 12. June 2024.
Job tags
Salary
