Location
Chennai | India
Job description
The Operations manager leads teams which serve as a point-of contact from Operations to internal clients (Upstream/downstream process teams/client facing and other Client / Commercial teams) to manage E2E operational queries and maintenance, change requests and support to NielsenIQ clients
Job Description
- Leader of a team that is the Interface between the End to End Operations with regards to the reference data processes and deliveries to the internal and external clients.
- Responsible for the quality and timeliness of the team in regards to the following activities : ● Resolution of client queries using defined processes while ensuring clear and transparent communication
- Accountable and responsible for managing BAU set up and timely maintenance of reference data processes/projects aligning with internal/external clients
- Accountable and responsible to evaluate the client requirements and thereby planning of resources requirement, effort and costing forecasting
- Update and maintain project documentation to ensure the highest quality for reference data products and deliverables
- Ongoing and annual maintenance activities
- Tracking and impact analysis of Reference data issues, local data changes and its impact to up/down stream processes, including the coordination of implementation timings
- Main point of contact for Ops Lead, client liaison team, MINOC Lead
- Optimisation of the activity of the team seeking opportunities of automation to become more scalable and more efficient
- Responsible to monitor the activity of the team with the right set of KPIs
- Responsible to escalate to senior leadership any risks including mitigation plan
- Role to collaborate with; Operational Super Hubs (NOC, ROC, LatAm, MINOC), Local Countries, Process Engineering teams, Global Coding Teams, Global Report Centre, NISP, GTC Ops In Market Teams and Client Facing Teams ( Consultants, GSP, Commercial, Project Management)
Qualifications
- International operational experience
- 7+ years of Management experience (team of 50-100 people)
- Understanding of Nielsen products(Internal candidates)
- Understanding of RMS technology platforms and solutions used (Internal candidates) Operations knowledge
- Proficient in Google platforms of collaborations/ MS office tools/ NAD/ Advisor / Nielsen Insight Studio as an end user
- Global Product Suite
- Analytical skills
- E2E knowledge of Operations
- FMCG knowledge (External candidates)
- Project management aptitude (critical path, task sequencing, problem-solving, etc.)
- Common business language knowledge (English): speaking and writing with fluency
Additional Information
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:
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