Technical Support Executive
Hunarstreet Technologies Pvt. Ltd.
Location
Mumbai | India
Job description
Company Overview
Hunarstreet Technologies is a leading staffing and recruiting company in India. We specialize in providing top-notch talent to organizations across various industries.
Role And Responsibilities We are currently seeking a Technical Support Executive to join our 24/7/365 support incident management team. The key responsibilities of this role include:
- Proactively monitoring the IT Infrastructure services and acknowledging alerts
- Notifying relevant stakeholders and coordinating with internal and external teams for incident resolution
- Working in rotational shifts to provide round-the-clock support
- Performing hands-on activities on IT infrastructure configuration items for incident resolution and upgrade activities
- Resolving end-user issues related to IT services
Candidate Qualifications To be considered for this position, the candidate should have:
- 3 to 4 years of overall domain experience
- Experience in Windows/Linux server administration and messaging and collaboration platforms administration
- Knowledge of IT security products and services
- Experience with email protocols, Active Directory, LDAP, and TCP/IP
- Self-initiative, motivation, and willingness to learn
- Excellent communication skills in written and spoken English
Required Skills The ideal candidate should possess the following skills:
- Windows / Linux server administration
- Messaging and Collaboration platforms administration (office 365, G-Suite, IceWarp)
- IT security products and services
Skills: windows / linux server administration,messaging and collaboration platforms administration,self-initiative / motivation / willingness to learn,it security products and services,email archival: barracuda, metalogix, mimecast, symantec (broadcom),tcp/ip v6,email protocols,websecurity: symantec (broadcom), mcafee (trelix), forcepoint, netskope, forcepoint, cisco ironport, zscaler,network security,email security,tech support,dlp/casb: symantec (broadcom), mcafee (trelix), forcepoint, safetica, netskope, proofpoint, manageengine,web security,zero trust: zscaler, palo alto, ms intune, ad, okta, jumpcloud, fortigate,tcp/ip v4,troubleshooting,mdm/mam: ibm maas 360, airwatch, scalefusion, ms intune, manageengine, jamf, jumpcloud, scalefusion,communications skills - english, written & spoken,security products:email security: cisco, proofpoint, mimecast, ms defender, forcepoint, mcafee (trellix), symantec (broadcom), barracuda, fortinet, sophos,active directory and ldap
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