Service Executive

Location

Mumbai | India

Job description

Hi All,

We have Job Opportunity

Profile - Area Service Executive

Location – Mumbai

Budget – 5 to 8 LPA

Notice period 30 – 45 days

Experience – 5 Yrs at least

Please share CV on [HIDDEN TEXT] (Mention subject line - Area Service Executive_Mumbai)

Job description

Role:

· We are seeking a candidate with 5 years or more of field services management experience in Consumer Durables/ FMCG Industry preferably with core experience in handling Franchisee service centres in a Service delivery role. He should be capable of leading the Franchisee partners under that Branch.

· The role will have to do daily monitoring of Service partners pending job management, Parts availability, Audit of service Franchisees & monitoring of service related data in the company's service software.

· Monitor and allocate the service supervisors daily service activity.

· The role will encompass managing the customer escalations in his territory, parts/ sets distribution & logistics, Repair centres management & Technical Support.

· The role is also responsible for Service cost control, Customer SLAs adherence, Customer Satisfaction & service network upgrade and expansion. People management and Cost optimization are critical to this function.

Responsibilities will, amongst other things, include:

· ASC Monthly warranty payment monitoring and submission to HO & Commercial.

· Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information etc.

· Management of customer issues and provide timely responses to customer feedback.

· Ability to work with multiple stakeholders and Third parties.

· Strong analytical and problem solving abilities.

· Direct Interaction with customers.

· Manpower availability as per workload and allocate the resource for an effective service delivery.

· Expanding Service channel as per sales plan & execute process to ensure services rendered conform to company policy and standards.

· Proactively monitor & maintain optimum inventory level and distribution of spare parts.

· Improve service channel staffs technical & customer handling skills through continuous education.

Education

UG :B.Tech/B.E. in Electronics/Telecommunication, Energy, Automobile, Instrumentation, Mechanical, Electrical

Job tags

Salary