IT Support - Project Coordinator

Location

Bangalore | India

Job description

• Summa Linguae Technologies is looking to recruit an Project Coordinator with IT Support experience to work with one of our leading client.
• Minimum 3 years of experience with Microsoft desktop operating systems, helpdesk support with at least 2-3 language skills like Hindi, English & any of the southern India language(Tamil, Kannada, Telugu).

Timings: 9AM-7PM (Monday -Saturday ) would have to support during weekends and after office hours too

Roles and Responsibilities:

• Plan and Implement projects
• Help define project scope, goals and deliverables
• Define tasks and required manpower
• Support and direct team
• Project management and planning skills in service of the customer support team
• Directing team members in their day-to-day activities and supporting them in troubleshooting
• Excellent leadership and management skills
• People skills necessary to assist/support non-technical profiles whenever necessary
• Ability to work autonomously as well as to collaborate in team
• Multilingual language skills (English, Tamil, Kannada, Telugu, Hindi)
• Provides technical support to Field Engineers
• Improves client references by writing and maintaining documentation
• Escalate work orders to second level IT support and third level IT support as required
• Identify problem areas and devise and deliver solutions to enhance quality of service and to prevent future problems
• Experience in the field of Service Management
• Should drive Field Engineers on the Field projects like PAV, PM, OS Installations and upgrades
• Minimum 3 years of experience with Microsoft desktop operating systems, helpdesk support
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Act as the single point of contact to the client for all types of service requests
• Pre-process service requests as they arrive through email, manual entry, or direct customer input
• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Handle routine Help Desk calls to ensure timely resolution
• Strong in Microsoft Office (Excel, Word, Access)
• Ability to manage multiple tasks and priorities including good time management skills
• Daily connect with Customer and give updates on the Project progress
• Train the Engineers on the activity
• Daily MIS and standup review for 1 hour

Job tags

Salary