Handle complex customer scenarios document solutions and effectively provide dependable and timely resolution to all productrelated technical issues experienced.
Provide remote support delivery and perform problemcause analysis.
Collaborate with colleagues and other internal organizations to provide support services.
Anticipate customer needs and effectively address concerns related to their issue or resolution
Provide direct technical assistance to customers via Skype email and chat.
Skills Required:
Preferably up to 1 to 3 years of experience in a Technical Support role.
Working knowledge of APIs and their integration.
Proficiency in JavaScript or PHP debugging.
Handson experience with MySql and the ability to work with it.
Ability to resolve urgent customer issues in the most timely and effective manner possible.
Ability to work well in a fastpaced environment and demonstrable ability to handle various tasks with changing priorities.
Ability to successfully solve problems and narrow down reported issues identify root causes by debugging them and find creative solutions to effectively address customer concerns.
Knowledge of APIs and the ability to work with them.
Additional Skills:
Questioning/probing skills as relevant to the issue and level of the issue reporter.
Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
Utilize available time efficiently in order to achieve effective and efficient results.
