Manager - Area Sales, POS & CBSF
Location
Delhi | India
Job description
Job Description
Role Accountability 1) Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources
- Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point
- Compliant management of PSA sites as per the Internal Audit guidelines of the organization
- Manage open market distribution points along with cobrand tie-up's and ensure cost viable delivery
- Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance
- Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition
- Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor
- Drive right sourcing mix in both field and tele setup's focusing on new to business customer acqusition for maximised spends,growth
- Encourage increase of digital enablers example EKYC,VKYC, Perfois platforms for a better customer experience and smooth processing of the application
- Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output
- Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer
- Control early card attrition and keep it under desired levels of the organization
- Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies
- Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience
- Operate as per COA targets assigned and ensure productivity of team is in line
- Sales processes to be conducted across funnel as per said compliance norms of the organization
- Frequent field & location visits for F2F connect with the sourcing teams
- Conduct frequent skip, one-o-one sessions with NFTEs for better team connect
Measures of Success(Define the Outcomes expected of the role) 1) New customer acquistion with required premium penetration as per target assigned
- Ensure NFTE productivity levels are maintained across sales funnel to stay under the cost budgets
- New market/location expansion
Techinical Skills / Experience / Certification (If any) 1) Expertise in MS- office, proficient in MS-Excel
Competencies critical for role with High Proficiency 1) Vendor Management
- Team handling with virtual management expertise
- Operational Accumen
- Stakeholder Management
- Excellent Communication Skills- Oral & Written
- Dialer Knowledge & campaign management for Tele Sales Process
- Adaptive & manage change effectivel y
Key External Stakeholder(s) Cobrand Partners, Management of POS distribution points, Data Vendors, PSA partners, NFTE team members
Key Internal Stakeholder(s) Functions : Central Sales Team, Operations, FCU, WE, Internal Audit
Must have Qualification Graduate
Over All experience in role 7 year Relevant Experience with respect to the role 5 Year (Pl specify field and years)
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