Tata Group
Location
Mumbai | India
Job description
Job Description
CustomerService Agent (International Voice & Webchat)!
WorkLocation: Mumbai
JobDescription:
. Bachelor's degree
. Proficient in relevant computerapplications and systems
. 0.9 Months-5 years of experience in acall center environment
. Knowledge of customer servicepractices and principles
. Professional phone etique tte
. Exceptional listening and conflictresolution skills
. Excellent data entry and typingskills
. Superior listening, verbal, andwritten communication skills
. Ability to handle stressful situationappropriately
. Willingness to co-operate with othersand work to team and business goals
CustomerService Agent Job Responsibilities and Duties:
. Answer incoming calls, respond toemails and chats
. Explain company's features, products,and services
. Make billing adjustments inaccordance with company policies
. Assist customers with service orfeature modifications on account
Desired Candidate Profile
Qualifications :BACHELOR OF ARTS
Job tags
Salary
