Location
Secunderabad | India
Job description
- Monitor real time queue and proactively highlight if SL is impacted.
- Involve in client discussions proactively on RTA chat groups.
- Highlight leakages and utilization drops to service delivery teams on timely basis.
- Setting up Reporting MIS for New accounts.
- Managing a team of Reporting Associates.
- Automation of Existing Reports and Dashboards.
- Managing Monthly Incentives and Payroll/Client invoicing.
- Preparing and publishing periodic reviews for management
- Governing Daily, Weekly and Monthly Client/Internal reports.
- Creating Interactive Dashboards in Excel / Power Bi for Stakeholders.
- ID management as per Business requirement.
Key skills knowledge:
- Must have 4+years of experience
- Good written and oral communication skills.
- Excellent mathematical and analytical skills.
- Good knowledge of Excel , Advanced Excel, Google sheets and other MS Office products.
- Knowledge of VBA / Macros will be an advantage
- Knowledge of Power Bi or Google Studio
- Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure.
- Strong attention to detail.
- Highly professional and able to develop strong business partnerships
Education - Graduate / Post Graduate
Job tags
Salary
