Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations, and decision-making process
Contacts third-party carrier to review liability and subrogation response, and obtains information regarding decision to reduce amount paid
Monitors collection of subrogation recoveries and follows-up with third-party carrier as needed for subrogation payment
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Develops and manages processes to ensure delivery of compassionate service that is fast, fair and easy
Applies advanced knowledge of Subrogation, coverage and/or complex arbitration skills and regulation
Primary Skills Primary Skills:
Education : Bachelor's degree and experience – 0-2 years of related experience
Intermediate computer skills with Microsoft Office (Word, Excel, Outlook, PowerPoint) required
Excellent verbal, written and interpersonal Communication skills
Ability to think independently, ensure critical thinking is utilized while processing and the individual is a problem solver
Eye for detail and accurate preparation of Demand packages
Ability to utilize available tools to capture information pertaining to scope of damages associated with the loss
Live through a continuous improvement culture and leverage tools and technology to enhance personal competencies and help meet org level goals
Primary Requirements:
Excellent knowledge of Claim life cycle
Knowledge / Experience of Auto Insurance is a must
