Senior Stock Support Engineer (Application Support)
Location
Mumbai | India
Job description
Designation: Senior Stock Support Engineer (Application Support )
Location: Mumbai (Remote/Hybrid)
We are looking for a Senior Stock Support Engineer to join our dynamic team. The ideal candidate should be a team player, highly motivated, analytical, strategic and creative with excellent experience in building a good network and partnering to grow Nivoda's seller community.
About us: Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong, Johannesburg, Antwerp and Amsterdam.
We are an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.
Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.
The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to 300+ internationally. We are a global team of big thinkers, risk takers and hard workers. To know more please visit
What you'll do: - Communicating with suppliers and providing application support
- Connecting with the Sales team to extend support to the new identified suppliers/existing suppliers
- Maintaining a TAT to resolving the queries to suppliers
- API integrations and mapping in NodeJS
- Work closely with the Developers team and Sales team
What you'll need: - 4+ years' experience into Application Support
- Ability to diagnose and resolve technical and non-technical issues efficiently.
- Strong problem-solving skills to identify root causes of problems.
- Patience and empathy in dealing with users' issues.
- Ability to explain technical concepts in non-technical terms.
- Capacity to manage multiple tasks and prioritize based on urgency and impact.
- Keeping detailed records of issues, resolutions, and troubleshooting steps.
- Generating reports on support activities, trends, and performance metrics.
- Willingness to learn new technologies and processes.
- Adaptability to changes in the application landscape and business requirements.
- Collaboration with developers, QA engineers, and other stakeholders to resolve issues and improve the application.
- SQL understanding and working knowledge on queries, joints
- Live support experience required.
- Shift timings will be decided as per requirement.
- Strong verbal and written English skills are needed to communicate within the company along with the clients.
- Dedicated, honest, highly energetic and possess positive approach
- Self-Driven individual and detailed oriented
- Experience with diamonds is a plus.
Preferred Skills:
- Entry-level development experience or a strong drive to become a developer is an advantage.
- Experience in handling API related issues
- Some exposure to coding is an added advantage.
- MS Excel skills
- Basics of Postman , VS Code, Git Hub.
What you'll get: - Flexible working hours and a great company culture
- Hybrid or Permanent WFH option
- Opportunity to grow into an entry level developer position.
- Dynamic working environment in an extremely fast-growing global company
- As a part of our commitment to employee well-being, we provide healthcare benefits for you and your family and unlimited holiday allowance.
- Statutory benefits like PF & Gratuity etc.
- Opportunity to make a real impact at a pivotal point in Nivoda's journey.
- Join an amazing team of professionals who next to delivering great work deeply care about mutual respect and having fun.
Job tags
Salary
