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Senior Stock Support Engineer (Application Support)


Nivoda


Location

Mumbai | India


Job description

Designation: Senior Stock Support Engineer (Application Support )

Location: Mumbai (Remote/Hybrid)

We are looking for a Senior Stock Support Engineer to join our dynamic team. The ideal candidate should be a team player, highly motivated, analytical, strategic and creative with excellent experience in building a good network and partnering to grow Nivoda's seller community.

About us:

Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong, Johannesburg, Antwerp and Amsterdam.

We are an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to 300+ internationally. We are a global team of big thinkers, risk takers and hard workers. To know more please visit

What you'll do:

  • Communicating with suppliers and providing application support
  • Connecting with the Sales team to extend support to the new identified suppliers/existing suppliers
  • Maintaining a TAT to resolving the queries to suppliers
  • API integrations and mapping in NodeJS
  • Work closely with the Developers team and Sales team

What you'll need:

  • 4+ years' experience into Application Support
  • Ability to diagnose and resolve technical and non-technical issues efficiently.
  • Strong problem-solving skills to identify root causes of problems.
  • Patience and empathy in dealing with users' issues.
  • Ability to explain technical concepts in non-technical terms.
  • Capacity to manage multiple tasks and prioritize based on urgency and impact.
  • Keeping detailed records of issues, resolutions, and troubleshooting steps.
  • Generating reports on support activities, trends, and performance metrics.
  • Willingness to learn new technologies and processes.
  • Adaptability to changes in the application landscape and business requirements.
  • Collaboration with developers, QA engineers, and other stakeholders to resolve issues and improve the application.
  • SQL understanding and working knowledge on queries, joints
  • Live support experience required.
  • Shift timings will be decided as per requirement.
  • Strong verbal and written English skills are needed to communicate within the company along with the clients.
  • Dedicated, honest, highly energetic and possess positive approach
  • Self-Driven individual and detailed oriented
  • Experience with diamonds is a plus.

Preferred Skills:

  • Entry-level development experience or a strong drive to become a developer is an advantage.
  • Experience in handling API related issues
  • Some exposure to coding is an added advantage.
  • MS Excel skills
  • Basics of Postman , VS Code, Git Hub.

What you'll get:

  • Flexible working hours and a great company culture
  • Hybrid or Permanent WFH option
  • Opportunity to grow into an entry level developer position.
  • Dynamic working environment in an extremely fast-growing global company
  • As a part of our commitment to employee well-being, we provide healthcare benefits for you and your family and unlimited holiday allowance.
  • Statutory benefits like PF & Gratuity etc.
  • Opportunity to make a real impact at a pivotal point in Nivoda's journey.
  • Join an amazing team of professionals who next to delivering great work deeply care about mutual respect and having fun.


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