Operations Engineer

Location

Bangalore | India

Job description

• As an Operations Engineer in Institutional Technology, you would be responsible for managing the resolution of application and system issues that arise across one of the key core banking MIDANZ applications
• This requires candidates with both business skills and technical IT knowledge, and demands an ability to manage multiple high-level tasks in a high performing global support team
• This role requires candidate to work in shift roaster, handling on-call and weekend support

What will your day look like

• Monitoring application, system, perform periodical health checks and take appropriate action.
• Responding to user queries, investigating and resolving reported application issues / incidents.
• Proactively identify application issues, assess the risk and take appropriate action.
• Ensure that the agreed set of objectives and deliverables, are achieved.
• Regularly track Service Now Alerts/Incident, Requests and ensure that these are closed/completed/cancelled as per the SLA.
• Work closely with problem management, track open issues send regular updates and communication on open key issues.
• Be aware and be on top of all open critical issues till the cause and all remedial actions are implemented.
• Building and maintaining relationships with key stakeholders. Ensure that stakeholders are kept informed of status and progress of incidents and problem resolution in a timely manner with relation to the severity of incidents and the ANZ Incident and Problem Management process.

What will you bring

Around 6-10 years of experience on below mentioned technology areas:

• Good programming, support and hands on experience on RPG400, RPGLE and CL
• Deep understanding of multiple versions of RPGII-LE
• CLP Embedded SQL, SDA Screen Design, and Job scheduler MROBOT

1. Knowledge on XML, MQ, Connect Direct
2. Knowledge on Integration methodologies - Pub/Sub
3. Strong analytical and problem-solving skills.
4. Strong stakeholder management, communication and interpersonal skills.
5. Experience working with cross-functional teams and able to work on fast-paced environment.
6. Excellent incident management, problem solving and technical troubleshooting skills with a good understanding of the entire application/infrastructure landscape of the applications being supported.
7. Knowledge of MIDANZ Core Banking system

Job tags

Salary