Customer Services Executive (Gold Loan)
Location
Panipat | India
Job description
Key Job Responsibilities
- To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
- Promote and maintain positive relations with all contacts, customers, and potential customers
- Achieve desired level of productivity to meet & contribute towards branch profitability targets.
- Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
- Conduct promotional activities for marketing and drive referral programs for customer acquisition
- Responsible to handle day to day transactions and valuables.
- Maintain all data and records related to daily transactions
- Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being
Knowledge, Skills & Attributes - Result Orientation
- Customer Service & Retention Focus
- Digital Mindset
- Relationship Building
- Process Knowledge/ Orientation
- Effective Time Management
- Cross Selling / Upselling Skills
- Business Development
- Communication Skills – Proficiency in local language and English
Role Requirements Educational Qualification – Graduate
Experience – Freshers / 1 year experience in lending / financial services
Skills: sales & marketing,customer service,communication skills,cross selling
Job tags
Salary
