Location
Chennai | India
Job description
Job description:
Your Tasks
- Provide 1st & 2nd level user support and troubleshooting. Perform root cause analysis for complex issues and document everything effectively
- Maintaining and administering Salesforce instance, including user management (user setup/ deactivation, roles, profiles and permission) and security settings
- Salesforce configuration and customization including (but not limited to): Flow, fields, page layouts, record types, customer settings, dynamic layouts.
- Building dashboard and reports
- Data Management: Import/ export and maintaining data integrity using validation rules Gathering requirements and proposing scalable solutions with focus on user experience
Profile description:
Your Profile
- A bachelor's degree in computer science or related field. Salesforce certified administrator
- Strong Salesforce product knowledge and at least 5+ years of Salesforce hands-on administration experience with Sales Cloud and/ or Service Cloud (other Salesforce products are a plus)
- Experience in implementing salesforce configuration changes like flow assignment rules, dynamic layouts, custom settings or page layouts in 1st and 2nd line user support and related processes
- Demonstrated experience in troubleshooting issues. Ability to liaise and work with users and stakeholders at different levels of the organization. Should be Flexible to work under IST & CET business hours
- Team player. Very good communication skills, logical thinking, reasoning capability. Very good English language skills. Effective prioritization and multi-tasking skills
We offer:
Working in a multidimensional environment with various stakeholders involved
Attractive career and development opportunities in an international environment
Flexible working hours and modern working environment
Cooperation with the general IT management
ZF Group
Priyanka
Job tags
Salary
