Location
Pune | India
Job description
Roles & Responsibilities of Assistant Manager.
Role:
Assistant Manager at MDI have the responsibility to handle large team size with multiple clients & LOBs. They need to ensure their direct team & understand the dynamics of their role and align their efforts to ensure deliverables are met. They need to take the role of a mentor and guide for both the directs and indirect teams.
- Managing the service delivery schedules and commitments as specified in the statement of work.
- Monitoring and managing support functions to ensure optimal service delivery meeting the service line agreements.
- Maintaining high performance levels for service-related processes
- Managing scope, time, quality, and budget with effective communications.
- Responsible for end-to-end delivery by building the team of required skillsets along with best practices and standards. Be the leader of service delivery team Advising and coaching team members continuously.
- Being part of program teams, help in resolving project issues and mitigating the risks with effective project management strategies and collaboration by being the face of MDI.
- Understanding the inter-dependability of workstreams, features and the impact of changes.
- To take all such actions ensuring continually exceeding SLA's
- Improve /prepare Production plan's that ensure TAT compliance.
- To review & improve trends of statistical data for client satisfaction (including SLA's), productivity & accuracy, volumes, efficiencies.
- To ensure adherence to Organizational objectives, policies & procedures.
- Perform periodic skip level to gauge level of employee engagement.
- Reaching out to upline in case he/she is not able to assist in resolving any people related concerns.
- Coordinate with concerned department such as quality, admin, HR, Product delivery etc for smooth functioning of processes.
- Identify and work on process improvement opportunities to improve productivity and quality standards.
- Motivate and engage team to identify automation opportunities to improve existing processes.
- Floor level initiatives to improve employee satisfaction and reduce employee turnover.
The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.
Responsibilities
- Build effective relationships with associates, peers and supervisor to develop a high performing team
- Analyze reporting and business trends to make strategic decisions to drive results
- Directly supervise the business, ensuring, and maintaining high quality standards
- Consistently assess and provide ongoing performance feedback to all levels of team members
Qualifications
- Minimum high school education or equivalent
- 2+ years' of retail or equivalent management experience
- Strong verbal or written communication skills
Job tags
Salary
