Location
Coimbatore | India
Job description
Muthoot Finance Ltd is looking for CRM Professionalto join our dynamic team and embark on a rewarding career journey
- CRM Strategy:Develop and implement a comprehensive CRM strategy aligned with business goals and customer needs
- CRM Software Management:Oversee the selection, implementation, and management of CRM software, ensuring its effective utilization by the team
- Data Management:Manage and maintain accurate customer data within the CRM system, ensuring data integrity and compliance with privacy regulations
- User Training:Conduct training sessions for team members to ensure proficiency in using CRM tools and understanding best practices
- Customer Segmentation:Utilize CRM data to segment and target customers effectively, personalizing marketing and communication efforts
- Campaign Management:Plan and execute CRM campaigns to enhance customer engagement, retention, and satisfaction
- Analytics and Reporting:Monitor and analyze CRM performance metrics, providing insights and recommendations for continuous improvement
- Integration:Collaborate with other departments to integrate CRM data with other business systems and processes
- Customer Feedback:Gather and analyze customer feedback, using insights to enhance the overall customer experience
- Automation:Implement automation processes within the CRM system to streamline workflows and increase efficiency
Job tags
Salary
