Customer Service - Sr Associate I
Location
Thane | India
Job description
- Plays a vital role for delivering exceptional customer experiences and maintaining the companys reputation for outstanding service. This position involves providing courteous and efficient support to our valued customers.
What will you do:
- Respond promptly and professionally to customer inquiries through various communication channels (phone, email, chat).
- Provide accurate and relevant information to resolve customer issues, answer questions, and address concerns.
- Document customer interactions accurately in our CRM system.
- Ensure productivity, quality, and consistency of service delivery in alignment with company standards.
What will you need to know:
- Min Qualification - Graduation
- Strong verbal and written communication skills to effectively interact with customers and colleagues.
- The capability to analyze issues and find practical solutions.
- An understanding and empathetic approach when dealing with customer concerns.
- A willingness to learn and maintain a deep understanding of our products and services.
- Flexibility to handle various customer situations and adapt to changing work environments.
What would be great to have:
- Previous experience in a customer service or support role via chat/email.
- Ability to collaborate with colleagues to improve the overall customer experience.
- Flexibility to work in shifts and accept rotational weekly offs
Job tags
Salary
