Customer Service Specialist

Location

Delhi | India

Job description

Company Description

Established in 1989, Looks Salon Pvt. Ltd. is a pioneer in the hairdressing industry of Northern India, with 60+ branches and expanding globally. Looks has set new standards for professional hairdressing and prides itself on delivering superior service to its customers. Looks Academy was established to revamp the hairdressing and beauty industry and has trained and placed over 100 candidates. The company envisions providing best-in-class luxury services while continually updating its stylists with new techniques and global trends.

Role Description

This is a full-time on-site Customer Service Specialist role located in New Delhi. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience. The role requires interacting with customers in-person, over the phone, and through various digital channels.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Excellent phone etiquette and communication skills
• Ability to handle and resolve customer complaints in a professional manner
• Experience in handling customer queries and requests
• Ability to multitask and work in a fast-paced environment
• Good organizational and problem-solving skills
• Experience in the hospitality or beauty industry is a plus
• Bachelor's degree in any field

Job tags

Salary