Cluster Manager - IDFC First Bank
Location
Raipur | India
Job description
JOB DESCRIPTION: Cluster MANAGER | IDFC BANCASSSURANCE PARTNERSHIP - Position Overview
Position Title Cluster Manager
Department IDFC First
Level/ Band Manager
Role Summary :
- Liase with Bank's Regional officers and Zonal Officers and ensure alignment on Life Insurance Business
- Visit zones and regions - interact with Zonal Officers, Cluster Officers and Bank branch managers
- Guide and support team to ensure achievement of targets
- Interact with customers to explain the products and solutions
- Ensure activation, persistency & productivity is maintained.
- Ensure quality of recruits hired in the team
- Maintain & drive compliance at the zone
- Organizational Relationships
Reports To Zonal Manager
Supervises KAM
- Job Dimensions
Geographic Area Covered Cluster(s)
Stakeholders Internal Supervisors, Team (KAMs), Ops, Underwriting, Legal
External IDFC First bank - Channel Partner
- Key Result Areas
Partner and Client Management
- Exceeding regional targets (NB, renewal, STP, digitisation, product mix etc)
- Interact with the Bank Regional Officer and his/her team to ensure alignment towards Tata AIA in life insurance
- Engage with customers to explain the products and promote the brand
- Ensure team is focused on Sales and support to all branches assigned.
- Drive local contests and engagements to engage teams
- Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life
- Maintain a strong relationship with Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity
- Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
- Aid the bank branches to adopt new processes and technology
Team Management
- Assign target to each KAM at a branch level - NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.
- Ensure team is hands on with each branch and maintains a high engagement level with each member
- Team development and training
- Retention of high performing talent
- Keep ZH and National Head updated about on - ground activities by Bank and competitors
Customer service
- Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.
E Skills Required Technical - Good product knowledge
- Good knowledge of MS Office
Behavioral
Essential Desired Interpersonal skills
Communication skills
Creative thinking skills
Supervising / Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
F Incumbent Characteristics Essential Desired Qualification Graduation
Post graduate/Insurance specific training
Experience Should have at least 6-8 years' experience of sales with at least 2 years' experience in leading teams.
Preferably needs to have rural Banca sales experience in the insurance parlance.
CTC 8 to 12 lpa
Job tags
Salary
