Operations Training Specialist

Location

Noida | India

Job description

Designation: Training Operations Specialist

Compensation: Upto 12 LPA

Work Location: Noida

Role:

• Be a Subject Matter Expert on Learning Management Systems
• Respond to technical, procedural, or functional questions of how the LMS system works coming from our stakeholder teams, learners, and vendor teams.
• Facilitate and deliver training sessions about our LMS processes to various teams in live classrooms, synchronous or asynchronous webinars, or one-on-one.
• Lead the establishment, documentation and enforcement of policies and procedures.
• Coordinate and send out timely communications to stakeholders on LMS.
• Partner with the ALM team to identify the upcoming features and how those can be implemented for our learners.
• Ability to lead small projects under guidance of a manager but work independently.
• Basic understanding of Digital Marketing/SAAS Based solutions.
• Understanding of eLearning authoring tools (like Captivate, Articulate, and Rise etc.) would be an added advantage.
• Analyzing data to identify trends and patterns that can be used to identify content
• Schedule classes and publish training calendar.
• Schedule, host, record and publish knowledge sharing sessions.
• Manage new hire onboarding communications and perform all tasks related to new hire onboarding
• Coordinate with stakeholders for any tool's activation for various roles.
• Communicate via newsletters and emails regarding release readiness enablement status
• Publish completion status and drive completion for Mandatory enablement content
• Maintain and manage the Skills Inventory and support the team in launching and maintaining role-based competency program

Support our Content development teams.

• Work with Instructional Designers, Administrators and SMEs to ensure proper setup, course creation, assignment, and system support for content and complex Web-based, and instructor-led training activities.
• Advise Learning & Development Leads on optimal LMS system configurations for enrollment, scheduling, coordination practices, and roster and student activity reports.
• Push out the courses to the required audience through Prescriptive rules and tracking the completion.

LMS administrative tasks

• Maintain data integrity rules for the LMS metadata and processes (e.g., course descriptions, course or class changes, and instructors)
• Maintain LMS Administrators' security roles and access levels.
• Maintain consistency with the content getting published and ensure the best of standards.

Skills:

• 3-5 years of proficiency with an enterprise LMS like Adobe Learning manager (Adobe Captivate Prime), SABA Cloud, Cornerstone, Docebo, Moodle or similar systems.
• Work timings will be M-F between 2PM to 11PM IST.
• High in emotional intelligence and having a customer service mindset for assisting people and other teams.

Education: Bachelor's degree

• any experience with additional cloud based LMS systems, Adobe learning content creation tools (e.g., Adobe Captivate), LMS integrations and Adobe Connect (or other web meetings technologies)
• Excellent consultancy skills to engage with individuals cross-organizationally.
• Ability to work in and coordinate with multicultural and virtual teams.
• Strong verbal communication, listening, writing and presentation skills.
• Good knowledge of international English and content development standards.
• Proficient in MS Office - Word, PowerPoint, Excel.
• Experience with excel based reports on learning consumption.
• Prior experience working with distributed, international teams.

Job tags

Salary