TechnoGen India Pvt. Ltd.
Location
Secunderabad | India
Job description
Position Description:-
Incident Management Specialist
Exp:-5-8 yrs
Hyderabad
Notice period :-45 Days
Primary Skills : Incident Management , Jira tool , Sql
Leading, driving, facilitating and chairing all investigation activities, meetings, and conference callsfor all Major Incidents. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed. Communicating to our business and IT partners
Roles:-
• Analyze and facilitate immediate response to incidents for groups of end users • Advises/consults on moderately complex to complex incidents including significant events and management communications • Actively engages other IT groups and/or Business partners to drive and solve for service restoration as soon as possible, minimizing business impact • Creates documentation for incident details per exit criteria to Problem Management • Communicates incident status to various levels of the organization • Provide direction and coaching to technical support employees involved in the incident
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