Financial Analyst - Credit & Collections (NAM)
Location
Noida | India
Job description
Job Title: Credit and Collections Coordinator
Reports to (title): Collections Manager
Department: Finance
Basic Purpose: What is the overall function of the job - Manage customer accounts and collect money owed. Minimize bad debt write-offs and ensure adherence to the company credit management policy. This in turn will maximize cash flow and profitability for the organization.
Key Accountability/Responsibilities: What specifically is this job expected to accomplish - Establish and maintain friendly, effective, and cooperative working relationships with customers in your assigned portfolio
- Make collection calls, send e-mails, and send statements of account to customers
- Escalate overdue accounts as necessary to Collections Manager, Operations, and/or Operations Management, and assist in development of payment strategies and agreements
- Provide customer service while addressing collection issues, facilitating customer refunds, and account adjustments, and working with operations teams to resolve client discrepancies and short payments
- Reduce DSO
- Participate in monthly meetings with Operations and Collections Manager to review overdue/problem accounts and develop action items around these accounts
- If required, perform credit checks for new accounts, and establish credit limits for customers
- Reconcile customer accounts - Obtain payment remittances to inform the cash application team of which invoices to clear, and research unapplied cash amounts for cash application team to apply to invoices
- Work with operations to process offsetting entries to clear credits with invoices
- Perform other assigned tasks and duties necessary to support the collection department goals and initiatives
Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems - 5+ years business-to-business collections experience
- Excellent verbal and written communication skills is a MUST
- Computer literate, MS Office, including intermediate Excel knowledge (subtotals, functions, pivot tables, etc.)
- Team player with strong interpersonal skills and a good listener
- Good organization skills and ability to work independently
- Good judgment and analytical skills
- Commitment to excellent customer service
- Credit management course from accredited institute will be considered an asset
- JD Edwards experience will be considered an asset
Job tags
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