Customer Care Executive

Location

Jaipur | India

Job description

Company Overview

GoodVibes Placement Services is a renowned recruitment and outsourcing firm based in Indore since 2019. We specialize in executive search and recruitment, providing highly qualified professionals for senior, middle, and junior management positions. Our mission is to reduce unemployment in India and ensure excellence in service to our clients. With 11-50 employees, we are committed to delivering outstanding results.

Job Overview

We are hiring a Customer Care Executive to join our team at GoodVibes Placement Services in Jaipur, Rajasthan, India. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with a focus on ensuring customer satisfaction and maintaining positive client relationships. The ideal candidate should have excellent communication skills and a strong ability to handle customer inquiries and concerns. This is a great opportunity for a fresher with less than 1 year of experience to kickstart their career in customer care.

Qualifications and Skills

• International Process
• Fluent / Excellent Communication Skills Required
• Graduate Candidates Required
• 6 Months - 1 Year On-Paper Experience Mandatory in Sales
• Chat / Email Process
• Rotational Shifts
• 5 Days Working
• Salary - 34K CTC
• Location - Mansarovar, Jaipur

Roles and Responsibilities

• Managing incoming customer inquiries and providing accurate and timely responses.
• Resolving customer complaints in a professional and efficient manner.
• Identifying and addressing customer needs, ensuring their satisfaction and loyalty.
• Maintaining customer databases and updating client information.
• Handling outbound customer calls for follow-ups and feedback.
• Collaborating with cross-functional teams to resolve complex customer issues.
• Building and maintaining positive relationships with clients through regular communication.
• Documenting and escalating unresolved customer issues to the appropriate departments.
• Ensuring customer confidentiality and data protection.
• Adhering to company policies and procedures to deliver top-quality customer service.

Job tags

Salary

Rs 20000 - Rs 28000 per month