Director, Professional Services
Location
Chennai | India
Job description
Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.
Kaleris is seeking a Director of Professional Services who will play a crucial role in growing our services business. This role will have sales, delivery and people responsibility. The successful candidate will be an energetic, hands-on leader with proven experience in building and leading high performing consulting services teams in the rollout of complex software implementations. As a leader within the Professional Services team, you will play an active role in the development, sales and rollout of new services. To be selected you must be able to clearly articulate what differentiates you from your peers and why this leads to exceptional results.
Responsibilities - Managing a team of Professional Services staff members.
- Hiring, retaining and motivating the best and brightest employees continuously improving a high performing consulting team.
- Selling and delivering high quality services deals that will lead to customer satisfaction / success.
- Developing and maintaining strong relationships with senior operations and IT personnel of customers and partners in the shipping supply chain industry.
- Managing a portfolio of software implementation and upgrade projects on schedule, within budget and with high customer satisfaction.
- Refining and developing methodologies, tools and programs around implementations, upgrades and other services.
- Assisting in managing the Professional Services KPI's including Services Revenue, Services Sales, Staff Utilization and Contribution Margin.
- Assisting in developing and implementing strategies and actions that lead to growth of the Professional Services team.
- Refining, developing and monitoring metrics to assess the performance of the Professional Services project teams as well as individuals.
- Maintaining a Professional Services automation tool to efficiently manage the business.
- Creating high quality Project quotations and supporting the License Sales team in the sales process
- Collaborating with our Engineering and Product Management on Professional Services involvement in testing and early adopter programs.
- Collaborating with the People & Culture Team to understand and comply with employment standards and cultural norms in various countries.
Location : Chennai / Remote
Education : Master's degree in engineering, Business, Computer Science or a related
Requirements - Proven ability to build and lead high performing teams;
- Proven ability to manage Professional Services organizations in the enterprise software industry;
- 5+ years in successfully managing highly complex custom software development projects;
- Knowledge of port and / or container terminal information technology;
Skills And Abilities - Excellent leadership and management skills;
- Self-starter, energetic, multi-tasker, team player;
- Ability to rapidly establish rapport and develop effective business relationships;
- Ability to work in fast paced environment and meet tight deadlines;
- Flexibility in working outside office hours as a result of being part of a global company
- Excellent project/time management skills;
- Exceptional oral and written communication and presentation skills;
- Exceptional interpersonal and organizational skills;
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.
We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*We do not accept unsolicited external resumes from outside, third-party sources*
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