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Student Counselor


PW (PhysicsWallah)


Location

Bhilai, Raipur, Chhattisgarh | India


Job description

Job Title : Academic Counselor

Location: Bhilai/Jammu/Srinagar/Noida/Indore/Nagpur

Type : Full-Time, In-Office

Years of Experience : 0 or 1

Salary: 3 Lpa

Job Summary:

The academic counselor role is a key position within our organization, primarily responsible for regularly calling the parents/guardians of the absent students to ensure their regularity in the classroom and identify their concern areas, if any. This role requires strong soft skills, command in identifying the problem area, good command in MS Office, and a commitment to adhering to standard operating procedures to maintain the highest quality of service.

Key Responsibilities:

  1. Absenteeism Calling: Interact with students or parents who are absent for consecutive classes / maintain low attendance, addressing their queries, concerns, and issues with professionalism and empathy.

  1. Query Resolution: Respond to student inquiries, ensuring prompt and accurate resolution of their queries.

  1. Standard Operating Procedures: Follow established standard operating procedures (SOPs) to ensure consistency in service delivery and maintain the highest quality of support.

  1. Communication : Communicate effectively with students, faculty, and staff, maintaining a high level of English proficiency in both written and spoken communication.

  1. Feedback Handling: Gather and provide feedback from students to relevant departments for process improvement and enhancement of the student experience.

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