Cognizant
Location
Bangalore | India
Job description
Please find below the JD.
Key Areas of Responsibility
Working knowledge of ServiceNow Customer Service Management (CSM)
Proficient in ServiceNow agent workspace, custom portal design, and virtual agent, Advanced workbench assignation (AWA), Case type configuration
Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, SOAP, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Ability to listen, interpret, strategize, and consult on complex business processes and technical concepts
Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
Excellent interpersonal skills, customer centric attitude, and situational awareness
Superior maturity, professionalism, and judgment ability to excel with minimum supervision
Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum
Education, Certifications And/or Experience Qualifications
2+ years working on the ServiceNow platform
Degree or equivalent, preferably in Computer Science or Information Technology
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist for one or more of the CSM products
ServiceNow pre-sales accreditations in multiple product lines (CSM)
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jan 16 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow usJob tags
Salary
