Communications Specialist
Location
Bhopal | India
Job description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
- Identify and assess customers' needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Cold calling (outbound)
Requirements and skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Candidates Who Can Apply
- Both for Fresher and experienced
- Fluent English Communication (mandatory)
- Strong Computer & Internet skills
- Who is available for a full-time (in-office) internship/permanent role
Company - Auxost, Bhopal M.P.
Contact - +91 6268 486 869
Email - [HIDDEN TEXT]
Job tags
Salary
