Group Manager, Sales Enablement & Quality Assurance, ABD
Location
Noida | India
Job description
Job Description
Our Company
Changing the world through digital experiences is what Adobeu2019s all about. We give everyoneu2014from emerging artists to global brandsu2014everything they need to design and deliver exceptional digital experiences! Weu2019re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.u00A0
Weu2019re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
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- Monitor the performance of all sellers and identify areas of improvement.
- Identify individual and team training needs.
- Act as a consultant to sales reps and provide helpful advice on coping with job-related challenges. Develop a relationship with the sales team that makes it easy to communicate their ideas and issues they are facing.
- Develop educational material, including presentations, sales scripts, and case studies.
- Design training courses using gamification, role-playing activities and job simulation.
- Gather feedback on all training programs from trainees, managers, and instructors.
- Design and deliver training modules, workshops, and other learning initiatives to improve employee skills and knowledge.
- Develop and level up quality assurance programs and processes to ensure consistent quality of products, services, and customer experiences across the organization.
- Has to play a key role working with operations and support functions to understand business needs and apply relevant techniques to deliver quantifiable improvements.
- Set annual learning and development objectives for the sales team.
- Maintain updated records of educational curriculum and material.
- Evaluate employeesu2019 performance after each training.
- Research and implement industry best practices for sales returns.
- Establish training needs by observing sales encounters, studying sales performance and reports.
- Stay up to date with the new market trends and demands of a corporate sales environment.
- Must continue to be well-versed in and knowledgeable of all products and services, procedures, and policies.
- Updates own role and leadership knowledge and skills by participating in educational opportunities.
- Coach sales to expand customer value propositions through utilization of self-service options, improved technical knowledge/support and resolution of customer issues/requests.
- Manage a team of training and quality professionals, providing leadership, mentorship, and guidance.
- Ensure that all regions are aligned on global strategy to be able to execute and deliver at the same pace and quality standards
Requirements and skills
- Work experience as a Sales Coach,u00A0u00A0or similar role
- Strong leadership presence and passion for leading quality and training teams and implementing processes across the globe
- Experience in a sales position is a plus.
- Familiarity with role-playing activities and e-learning platforms
- Experience in executing improvement projects using Six Sigma, Lean and / or other quality tools.
- Strong leadership and management skills, with experience managing teams of professionals across the organization.
- Hands-on experience creating presentations (e.g., videos or slides)
- Problem-solving skills
- Additional training certification is a plus.
- Professional certifications in sales training like Certified Inside Sales Professional (CISP), Certified Sales & Marketing Professional will be preferred.
- Excellent communication, presentation, and facilitation skills with strong analytical skills along with the ability to use data to make informed decisions.
- Eye for detail
- Working hours for this position are IST 02PM to 11PM (with daylight savings enabled) and IST 04PM to 01AM (with daylight savings disabled ).
Adobe is proud to be anu00A0u00A0and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.u00A0
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Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailu00A0u00A0or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each otheru2019s employees.
Job tags
Salary