Location
Bangalore | India
Job description
Your Role and Responsibilities
As part of Technology Expert Labs - Center of Excellence (TEL - CoE), you will have the opportunity to be part of a team of IBM Delivery Consultants and Subject Matter Experts delivering expert services to customers and partners across markets on IBM Software solutions and use cases.
As an IBM Sterling Data Exchange (SDE) practitioner, you would be required to continuosly learn and upgrade your skillset and apply your strong product/ domain/ solution/ technical/ consulting expertise with IBM Sterling B2B Integration (B2Bi) and Managed File Transfer (MFT) suite of offerings, to help customers worldwide - during solution definition, design, install and configuration, custom implementation, validation, go-live, warranty phases as well as support enablement, proof of concepts (pre-sales) and critical situations.
As an IBM Sterling Data Exchange - Delivery Consultant, you will:
- Review and understand the client as-is situation, pain points and specific needs/ requirements
- Work independently or with a team
- Assist with design of a high level solution and documenting the design approach
- Install, config and customize the solution
- Support validation and deployment (on-prem or cloud)
- Analyze and resolve issues - working with Product Support, if needed
- Assist with upgrades, migrations, health checks, performance tuning etc activities
- Develop the breadth and depth of expertise around SDE portfolio. Keep abreast of changes in roadmap, documentation, new roll outs, features
- Help achieve Client Satisfaction and Customer Success measured via Quality of outcomes, Engagement, Client feedback and NPS
- Work with internal squads to develop and adopt best practices, share knowledge, create and reuse assets, work on stretch/innovation projects
#IBMReferred_India
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
- 2 to 6 years of strong hands-on experience using IBM Sterling B2B Integration & Managed File Transfer products and solutions:
- IBM Sterling B2B Integrator (B2BI)
- IBM Sterling File Gateway (SFG)
- IBM Sterling Secure Proxy (SSP)
- IBM Sterling External Authentication Server (SEAS)
- IBM Sterling Control Center Monitor (ICC/ CCM)
- Readiness and experience playing remote and/ or customer-facing SME roles within and outside India
- Experience supporting global delivery across multiple timezones with a strong customer success mindset and focus
- Solution, Consulting and Domain skills
- Strong Map and business process development
- Experience with Requirements Analysis, Design, Implementation, Validation/Testing, Go-live, Post go-live assistance
- Experience with Upgrades and Migrations, Deployments (on-premise or cloud, legacy or containerized)
- Experience with Agile delivery practices and tools
- Hands-on experience with Install and Config, Enviroment setup, apply ifixes
- Experience with engaging Product Support/ Engineering for raising and resolving product related issues
- Ability to work independently as an SME, or under the guidance of Architect/Lead or IBM SME if assigned
- Strong Technology Expertise
- Programming: Java, XML, XSLT, XPath, JSON, JavaScript, REST APIs
- Operating Systems: Linux/RHEL, Unix, Windows & Scripting. Optional: z/OS
- Databases: DB2, SQL Server, Oracle
- EDI Standards: X12, EDIFACT, ODETTE, SWIFT, HIPPA etc in Financial Services, Healthcare etc domains
- Communication protocols (FTP/SFTP/AS2 etc)
- Certificates & Encryption (PGP)
- Excellent analytical, problem solving, articulation, client-handling skills coupled with project/ team leading abilities
- Good communication skills - being proactive about weekly status, update on issues or defects
- Prepare and provide client presentations including demos as per project requirement
- Possess innovative mindset. Keen to explore, learn new things and share/apply them to solve problems
- Works well with team
Preferred Technical and Professional Experience
- Knowledge of below IBM Sterling Data Exchange products:
- IBM Sterling Connect:Direct (CD)
- IBM Sterling Control Center Director (CCD)
- IBM Sterling Global Mailbox (GM)
- IBM Sterling Partner Engagement Manager (PEM)
- IBM Transformation Extender/ Advanced (ITX/ ITXA)
- Sound knowledge and familiarity with:
- Cloud (AWS/Azure/GCP/OCI/IBM Cloud)
- Containerization (Docker & Kubernetes)
- AI-ML, Generative AI (LLM) and Python
- DevOps, CI/CD toolchain
- Open Source software/ tools (Kakfa, Elastic Search, Kibana etc)
Other Relevant Job Details
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Wonder if IBM is the one for you?
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM Vaccination Policy
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
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