Movate
Location
Chennai | India
Job description
Hi, Warm greetings from Movate, Chennai !!! We refer to your job application against our open positions -Project manager. If you are interested to take up a career move with CSS Corp, please reply with your updated resume and with few details that you would feel your good fit for this role.
Role: TAC - Project Manager (Technical Support Operational Management) Networking / Network security domain will be an additional plus Job location: Chennai SLA Management: Manage performance of the team Deliver on SLA commitments based on the contract Meet and exceed customer satisfaction goals Daily / Weekly / Monthly / Quarterly Reporting of SLA performance Formulate continuous improvement plan Client Management: Weekly / Monthly / Quarterly operations review with stakeholders. Set and Manage client expectations To take complete ownership of the cases and drive improvement plan on negative surveys feedback To handle deviations and carry out risk analysis Operations Management: Set and review KRA’s for the team, align their goals to the overall objectives of the organization / client Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders Capacity / Resource planning and management Liaison with cross functions across the organization addressing the needs of the team members Business Continuity planning and Risk management Skill development: Address skill gaps in Product / Process / Technology / Communication Mentor Leads & Engineers Plan Relevant training programs working with respective groups Career progression and succession planning for the team. Primary Skills: Strong operation and leadership skills. Good communication, negotiation and conflict resolution capabilities. Monitors program components relationships and dependencies, as well as overall integration and risks mitigation and issues resolution Knowledge of Project Management methodology, tools and techniques. Span of Control: 2-3 Tech Leads handling a team size ranging between 20 -30 engineers.Job tags
Salary
