MyGate
Location
Ahmedabad | India
Job description
Role Summary:
As a Client Account Manager, you will be responsible for managing and maintaining relationships with key clients and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for clients and will be responsible for managing the entire client lifecycle, including onboarding, account management, and renewal.
Responsibilities :
• Serve as the primary point of contact for assigned clients, managing all aspects of the client relationship.
• Understand clients' business needs and goals and develop customized solutions to meet their needs.
• Act as a subject matter expert on our products and services, providing guidance and support to clients.
• Identify and pursue upselling and cross-selling opportunities to drive revenue growth.
• Work with internal teams to ensure timely and accurate delivery of products and services.
• Monitor client accounts to identify and address any issues or concerns promptly.
• Conduct regular meetings with clients to review performance, address any issues, and identify opportunities for improvement.
• Ensure that all client communication is professional, timely, and effective.
• Assist with the onboarding process for new clients, including training and onboarding support.
• Develop and maintain strong relationships with clients through regular communication and proactive account management.
• Participate in sales and marketing activities to promote our products and services to potential clients.
Requirements:
• Bachelor's degree in business, marketing, or a related field
• 1-4 years of experience in account management, preferably in a B2C environment
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to work independently and manage multiple priorities effectively
• Experience with CRM systems and strong computer skills
• Knowledge of our products and services is a plus
About MyGate:
MyGate has revolutionized the way security is managed at gated premises (Residential, Commercial, Office Spaces, and Educational Institutes), and by seamlessly connecting users to their security gates through our apps, we make gated premises more secure. With MyGate, we have built a tech-focused scalable product that is used across geographies. Today, MyGate is operational in Bengaluru, Hyderabad, Mumbai, Ahmedabad, Chennai, Pune, NCR, etc. While it started as a security management app, MyGate is additionally providing communities with wholesome facilities like home services, utilities, maintenance, and other payments, buying or renting properties, and many more. Making it an indispensable part of community living. Founded by ISB/IIM/IIT alumni, MyGate has raised funding from institutional investors and is well-capitalized for massive growth plans.
What's in it for you At MyGate you have the opportunity to-
• Work in a setting that encourages collaboration and trust, enabling you to put your ideas into action.
• Be a member of an effective team where everyone's input counts
• Have flexible working hours, and learning and development opportunities
MyGate Values:
Innovation || Speed || Excellence || Client Centricity || Confidentiality || Collaboration || Frugality
Disclaimer : MyGate is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, age, sexual orientation, gender identity, marital status, disability, or any other reason
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