SurveySparrow
Location
Chennai | India
Job description
Product Consultant
SurveySparrow is looking for a self-motivated and driven attitude Product Consultant who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements. Responsibilities As a Product Consultant, you would need to understand the customer queries and answer the queries in a timely manner. Provide immediate acknowledgment and first-level support. Diagnose, research, analyze the issues reported by the customers in the product. Deliver voice, email, and chat-based technical support Tracking and managing all logged tickets Willingness to work in night shifts Requirements Past experience with sales and customer service specifically with SAAS solutions will be good to have. Knowledge and a genuine interest in software applications. Ability to learn quickly and troubleshoot new technologies and communicate them to others Excellent in written and verbal communication Excellent problem-solving skills Keen to learn new technologies Region/Shift USA Location: Chennai, Tamil NaduJob tags
Salary
