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Location

Andhra Pradesh | India

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Job description

About the role

Location: Hyderabad

About the role: As a key player in our program, this role will be accountable for the design, build and deployment of SNOW applications and will be part of our “Product Delivery – Core” team in Technology Transformation Organization in Novartis

Your responsibilities include but are not limited to
• Professional and reliable technology delivery for business systems platforms, and processes for business domain/function(s) in scope.
• Actively contribute to on time, within budget, compliant, secure, and quality delivery of portfolio/ respective engagements. Design solutions improving end user experience, providing customer value/satisfaction and supporting the increase of self-solve. Consult and support service modeling activities on a needs base
• Work with ServiceNow on new solutions supporting end user experience and multi-functional service management
• Explore future innovations in ServiceNow products and support its adoption in NVS environment
• Supply to SNOW projects especially Employ Center Pro, customizations in SNOW with scripting languages like Java script , portal redesign, mobile, ai search etc. Ensure IT Service management applications are well managed and audit ready focus to ensure maintainability, stability, security and performance is maintained at all times
• Support upgrades of the platform, ensuring there is no disruption to the service
• Support growth and new businesses on ServiceNow, preserving our platforms’ scalability and performances
• Providing guidance and support to ad hoc ServiceNow queries

Role Requirements

• Bachelor’s degree in business/technical domains
• SNOW certifications / trainings in specified module(s)/process areas
• > 8 years of relevant professional IT experience in the related functional area
• > 5 years of expertise in SNOW
• Experience in Managing teams and vendors is a strong enabler for this role
• Exposure to project management responsibilities is an added advantage
• >3 years Experience in scripting languages like Java Script , Angular JS.
Why consider Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!
Learn more here:

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

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