I.T. Commercial Business Systems Analyst

Location

Bangalore | India

Job description

• The IT Commercial Business Systems Analyst role is the primary liaison between the ATS global IT group and other ATS divisions / departments that utilize software information systems or data related to CRM and Field Service activities

• In this role, the incumbent is responsible for providing operational support to system or data users, participating in the planning, design, development, and deployment of information systems projects, and coordinating activities between IT management, business system users and information systems developers (internal and external)
• The incumbent, who must have strong technical skills coupled with information systems experience, is also responsible for understanding related industry best practices and ensuring that those practices are integrated in our systems at an appropriate level

Experience :

• 5+ years of Salesforce admin/developer/analyst experience
• 5+ years as a Business Systems Analyst (BSA)
• Proven experience working with Salesforce Sales Cloud, Marketing Cloud & Service Cloud products, such as Sales/Leads/Opportunities, Marketing Cloud Account Engagement (formerly Pardot), and Field Service
• Working knowledge of Salesforce Lightning components, configuration, object relationships, app management & administration
• Proven experience managing ticket/support queues & SLAs, combined with excellent customer service skills.
• Proven experience with business and technical requirements analysis, business process modeling and data modeling.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Proven experience in the design, development, and implementation of software systems, both on-premises and cloud-based (e.g. Azure, AWS, private cloud)
• Working technical knowledge of scripting languages and automation (RPA) are an asset.
• Ability to apply statistical and other research methods into systems issues and products as required.
• Demonstrated project management skills.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Hands-on technical writing and editing experience, with specific experience in documenting information technology software/systems and requirements gathering documentation.
• Knowledge of trends in technology relating to software applications, especially Services Oriented Architecture, Enterprise Service Bus, XML, integration strategies, cloud computing, etc.
• Demonstrated knowledge of sales process from lead to asset, from asset to service opportunity.
• Understanding of Configure Price Quote (CPQ) and e-Commerce architectures

Good to Haves:

• Certifications such as ITIL, PMP, CBAP or Salesforce/Oracle Certified CRM admin

Job tags

Salary