Technical Support Executive

Location

Bhilai, Raipur, Chhattisgarh | India

Job description

• Providing technical support and assistance to clients troubleshooting IT issues and ensuring the smooth functioning of IT systems and infrastructure.
• Using and updating in different CMS Able to learn new things and able to understand the products and services.
• Conduct training sessions for internal teams on LSQ and IVR functionalities.
• Provide technical support to internal teams for LSQ and IVRrelated issues.
• Generate and maintain reports using Excel or Google Sheets.

Qualification & Skills:

• A bachelors degree in a relevant field such as Information Technology Computer Science or a related discipline.
• Previous 12 years experience in technical support or customer service roles is often preferred.
• Strong problemsolving skills to diagnose and resolve technical issues efficiently.
• Flexibility and adaptability to work in a dynamic and evolving edtech environment.

technical support,ivr,google sheets,teams,cms,it

Job tags

Salary