Establish yourself as a trusted advisor with your customer base by sharing insights from your experience, and providing constant support, best practices, and updated product functionalities
Gain deep knowledge about your assigned customer s business needs to drive renewal, expansion, and referral opportunities
Manage a revenue pipeline while up-selling and cross-selling within your book of accounts
Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
Monitor customer usage and health; provide recommendations as needed
Evangelize the Katalon vision to our customers while simultaneously representing their voice with our Product team to shape the future of our platform
Strive to become a subject matter expert on the Katalon products
3-5 years of experience in a customer-facing role in a SaaS high-growth environment (Customer Success, Account Management or Strategic Consulting)
Experience providing constant support on user experience with Commercial accounts
Experience onboarding customer organizations and maintaining those relationships throughout the customer life cycle
Experience managing renewal conversations, growing book of accounts, and delivering Customer Success at scale
Motivated self-starter who is hungry to learn and can provide examples of how they have achieved results while balancing demanding expectations
Strong sense of personal accountability and ownership for your assigned account base
Passion for helping others and seeing your customers succeed Exceptional communication and organizational skills
Nice-to-have
Experience with Selenium, Integrated Development Environment, Software Test Automation, CI/CD is highly desired
Experience in software quality assurance and testing - particularly test automation is a plus
Knowledge of DevOps or a good understanding of development methodologies is a plus.
