Urgent Requirement for IT Head for Khimji Jewellers
Kaapro Management Solutions Pvt. Ltd.
Location
Bhubaneswar | India
Job description
Roles and Responsibilities
- Utilized technical stalls to support, build, implement and improve technology solutions by Improving operational efficiency
- Built internal tool to automatically escalate support requests if they meet certain criteria, reducing the inefficiency of manual escalation.
- Served as the first point of escalation for any external operations tickets
- Monitoring of software and hardware to ensure operational turns never experienced downtime
- Worked closely with customer service to create tools and processes that streamlined support ticket management
- Developed training program that fostered leadership and excellent briefing skills for team Lead support administrators in day-to-day operations, supporting over 1600 computer systems
Note: Candidate must be from Jewellery or Retail background
SAP,SAP ERP,data security,Hardware,server,Desktop & Network,Network Support,IT Hardware,IT Management
Designation: IT Head
Vacancies: 1
Experience: 15.0 Year(s) - 25.0 Year(s)
Job tags
Salary
Rs 10 - 14 lakhs p.a.
