Retail Operations Manager (AVP) - MNC Bank
Location
Bangalore | India
Job description
Company Description
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Role Description
This is a full-time on-site role for Regional Retail Operation Head (AVP) at Top MNC Bank located in the Greater Bengaluru Area. The Regional Retail Operation Head will be responsible for overseeing the day-to-day operations and management of the retail branch network. The Regional Retail Operation Head will need to collaborate with various departments to ensure the efficient functioning of the retail branch network.
- Managing and overseeing the branch operations for the Region and for ensuring smooth functioning of the branch set ups and inculcate a standardized approach.
- Ensure, Operations Control and Customer Service Standards are maintained at branches in the respective Region.
- This position is also expected to supervise and guide staff on all operational related matters.
- No material operational risk exposure across branches in region (operational losses/near misses, reconciliations, KYC exceptions).
- Grievance redressal handling
- Ensure that the process controls are implemented at the branches as per the timelines specified and strictly adhered as per the changes.
- Regulatory, Audit Readiness.
- Cost Management
- All Stake-holder management (Internal / External)
- Guidance, Training and Coaching of staffs in the Region
- Support Business growth in driving branches to Spot opportunities wherever possible
- Various projects, Data Remediation activities to be drive.
Qualifications
- Retail Operations and Operations Management skills
- Strong analytical and reporting skills
- Customer service skills
- Experience in team management
- Excellent communication and leadership skills
- Bachelor's degree in Business Administration or related field
- Prior experience in managing a retail branch network preferred
- Experience in the financial services industry is a plus
Additional Details
Job Type : Full Time
Role : Experienced
Min Salary : 18 Lakh
Max Salary : 30 Lakh
Experience : 10 to 16 Yrs
Locality : Bangalore
Eligibility : MBA
Company : MNC Bank
Job tags
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