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Location

Thane | India

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Job description

Lead - Client Partner (FMCG)

LOCATION: Thane

POSITION TYPE: Full-time

REPORTING TO: Chief Growth Officer

NO. OF REPORTEES: (IC)

Role Purpose

The role is responsible for profitable revenue growth within the assigned category/account group through new customer acquisitions and expanding wallet share across key accounts of the organization. This role is also responsible for promoting the entire suite of solution offerings while ensuring customer stickiness and account sustainability.

Responsibilities & Accountabilities

• Fully responsible for developing and delivering on annual sales growth plan by expanding margins across assigned existing key accounts and strategic new account acquisition
• Responsible for creating and executing Account Growth Plans for each customer within the assigned territory/channel/segment
• Responsible for growing and developing existing customer relationships, resulting in new business opportunities, through strategic selling, influencing, and skilful negotiation
• Develop a thorough understanding of the customer's business strategy and goals, buying process and people to identify and qualify their needs which can be translated into revenue outcomes
• Act as a strategic business partner and a bridge between the client and the internal organization
• Provide strategic inputs and drive collaboration with the internal solutions team to prepare compelling solutions for delivering the right value proposition for the client's requirements
• Ensure delivery of client SLAs and continued engagement across all levels through a well-defined engagement plan
• Manage the contact metrics to ensure all potential points of contact and influences are being served appropriately
• Anticipate key account changes and mitigate account risks if any
• Support the service delivery team in resolving key client issues and complaints
• Record all updated customer and account information in CRM
• Plan and present reports on account progress, goals, and initiatives to share with team members and stakeholders and possible use in future case studies or company training
• Attend online and offline industry events as required for enhanced brand visibility, value promotion, and client networking
• Map competition activities across the assigned account(s) group and prepare an action plan as appropriate
• Support marketing function in account knowledge management, customer surveys, testimonial and case study generation, etc.
• Develop & coach team members, allocate responsibilities, monitor performance, and identify & facilitate training needs, as required

Key Performance Indicators

• Proven creative designing and graphic illustration skills
• Revenue growth across the assigned account(s) group
• Service offering penetration into each account
• Client SLA delivery
• Account engagement and growth
• Customer Satisfaction Score/Voice of Customer
• Takes initiative

Interactions

• Internal: Solutions team, BD Team, Operations team, Finance Team
• External: Key Accounts – Client and related Stakeholders

Experience & Qualification

• 10+ experience in B2B sales, consulting in Food/FMCG and related business categories
• Bachelor's degree in business administration, Finance, Sales, or a related field
• Demonstrated experience in growing large and complex key account relationships

Competencies And Skills

• Deep understanding and knowledge of Food FMCG/Food Service market
• Relationship Management & Networking skills
• Excellent Interpersonal skills and Communication
• Solution mindset with commercial Acumen
• Negotiation and Influencing Skills
• Self-starter and strong sense of responsibility
• Tech Savvy

Working Conditions

Willingness to travel

Skills: communication,consulting,networking,relationship management,business administration,finance,tech savvy,key account management,sales,interpersonal skills,b2b business development,client engagement,negotiation,influencing skills

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Job tags

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Salary