TTEC India Customer Solutions Private Limited
Location
Navi Mumbai | India
Job description
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative – Email working onsite in Mumbai, Maharashtra you'll be a part of bringing humanity to business. #experienceTTEC
Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10:30 am and 4 pm. Visit TTEC Mumbai at 403 & 404, Nesco IT Park . If you're considering relocation, we also provide virtual interviews.
What You'll be Doing Do you have a passion for helping others and giving them peace of mind In this role, you'll will act as the customers' first point of contact, ensuring their experience is delightful and productive. You will demonstrate confidence in making quick, accurate decisions, using independent judgment to address unfamiliar customer needs. Building and maintaining great customer relationships will be a key aspect of your responsibilities, along with determining when inquiries should be escalated. Your goal will be to provide timely and effective resolution of customer issues, exceeding customer satisfaction goals.
During a Typical Day, You'll • Provide exceptional customer support to end-users within Zendesk by effectively responding to and resolving a high volume of customer inquiries in a considerate, accurate, and timely manner. Requests include but are not limited to billing inquiries, subscription and cancellation requests, refund requests, and account management.
• Investigate billing and account-related issues using meticulous investigation, reproduction, and identifying creative workarounds to unblock customers.
• Craft thoughtful and personalized responses to customers for a variety of requests.
• Escalate more complex customer issues to the Otter.ai Billing Support team.
• Proactively report any ticket trends or service-related incidents to a Team Lead, including but not limited to users unable to access the website, service outages, or significant impacts on user operations and productivity.
• Contribute to the ongoing learning and success of the team through knowledge sharing, collaboration, and improvements to internal documentation and training.
What You Bring to the Role • 1+ years of relevant work experience in a Customer/Billing Support role within a fast-paced environment, preferably at a technology company.
• College degree
• Experience with a help desk ticketing system, preferably Zendesk or Salesforce Service Cloud.
• Experience with a payment processing system, preferably Stripe, Adyen, or Braintree.
• Experience with a subscription management system such as Zuora, Sage Intacct, or Recurly.
• Great English written communication skills including grammar and spelling
Job tags
Salary