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Location

Mumbai | India

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Job description

Our innovative and growing company is searching for experienced candidates for the position of Phone Banking Officer and Customer Service Representative We appreciate you taking the time to review the list of qualifications and to apply for the position.If you don't fill all of the qualifications, you may still be considered depending on your level of experience.

Customer Service Representative

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Customer Service Responsibilities 

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Phone Banking Officerï€
Business Group: Phone Banking, Retail Banking Group (RBG)
Grade: Officer/ Senior Officer
Background: Bank Phone Banking offers a number of facilities, which enable the corporate
customers to do several of their banking activities from the comfort of their premises. The
Phone Banking Officer is responsible for providing good service to customers pertaining to any
of their banking, financial and investment needs.
Purpose of the Job: The position will be responsible for resolving customer queries over the
phone on a day to day basis thereby providing efficient customer service. This position also
requires crossing sell banking products to our existing customers over the phone.
Roles & Responsibilities:
ï'· Handling and resolving customer complaints/ queries over phone
ï'· Providing customers with relevant product and service information
ï'· Cross selling various banking products to customers over phone
Key skills:
• Fluency in spoken English & Hindi language
• Open to work in rotational shifts
Competencies:
• Passion (Constantly raises the bar for self & team, has a strong execution bias, takes
initiatives even in the face of significant difficulties)
• Customer First (Leverages every customer interaction as an opportunity to make an impact,
consistently seeks to understand customer needs, is accessible and responsive)

If you need any information kindly call to the HR RACHITA SHARMA:-9718266467

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Job tags

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Salary