PGA Labs
Location
Delhi | India
Job description
As an Operations Associate Intern within our Expert Insights Network Team at 1Expert, you will play a crucial role in facilitating the onboarding process for new experts, serving as their primary point of contact (POC), and streamlining operational tasks related to expert engagement and management
You will be entrusted with managing and optimizing the workflow of expert-related activities, ensuring seamless coordination between experts and our organization
This role offers an exciting opportunity to contribute to our mission of delivering unparalleled insights to our clients while gaining hands-on experience in operations management within a dynamic and fast-paced environment
Key Responsibilities:
Expert Onboarding: Efficiently manage the onboarding process for new experts, guiding them through the necessary procedures and ensuring a smooth transition onto our platform.
Point of Contact (POC): Serve as the main liaison between 1Expert and our network of experts, addressing their queries, concerns, and requests in a timely and professional manner.
Workflow Optimization: Streamline and channelize operational workflows related to expert engagement and management, implementing strategies to enhance efficiency and productivity.
Collaborative Coordination: Foster collaborative relationships with internal teams to facilitate the seamless execution of expert-led projects and initiatives.
Data Management: Maintain accurate records and databases pertaining to expert profiles, interactions, and engagements, always ensuring data integrity and confidentiality.
Quality Assurance: Monitor the quality of expert interactions and engagements, proactively identifying areas for improvement and implementing corrective measures as necessary.
Performance Analysis: Conduct periodic performance analysis and reporting on key operational metrics, providing insights and recommendations for optimization.
Continuous Learning: Stay abreast of industry trends, best practices, and emerging technologies related to expert engagement and operations management, continuously enhancing your skill set and knowledge base.
Key Skills:
Customer-Centric Attitude: Demonstrated commitment to delivering exceptional customer service and satisfaction.
Effective Communication: Excellent verbal and written communication skills, with the ability to articulate ideas and information clearly and concisely.
Interpersonal Skills: Strong interpersonal skills with the capacity to build and maintain positive relationships with internal and external stakeholders.
Problem-Solving Abilities: Analytical mindset with a focused approach to problem-solving and decision-making.
Organizational Skills: Exceptional organizational and multitasking abilities, with a keen attention to detail.
Resourcefulness: Proactive and resourceful approach to managing tasks and challenges, with the ability to adapt to changing priorities.
Team Collaboration: Proven track record of collaborating effectively within a team-oriented environment.
Tech-Savviness: Proficiency in using various software tools and platforms for data management and communication.
Qualifications:
Pursuing or recently completed a bachelor s degree in business administration, Management, Operations Management, or a related field.
Prior experience in operations management, customer service, or project coordination is a plus.
Familiarity with the concepts of expert engagement, networking, or consulting would be advantageous.
Ability to commit to a full-time internship position.
Job tags
Salary
