Senior Manager-WFM I 14 to 16 Years I Kolkata

Location

Uttar Pradesh | India

Job description

Job Description

• • Provide leadership and guidance to the WFM team, overseeing their daily activities, workload distribution, and performance.
  • Mentor and develop team members, fostering a culture of continuous improvement and professional growth.
  • Develop and execute workforce management strategies aligned with the organization's objectives.
  • Create long-term plans for staffing, forecasting, scheduling, and real-time management to meet service level goals.

Primary Skills

• Oversee the forecasting process, analyzing historical data and trends to predict future staffing needs accurately.
• Develop forecasting models and methodologies for different business units or departments

Secondary Skills

• Ensure efficient scheduling practices by overseeing the creation and maintenance of optimized employee schedules.
• Review schedules to ensure proper coverage while considering employee preferences, skills, and adherence to labor laws or regulations.

Job tags

Salary