Software Support Engineer I

NCR Atleos

Location

Secunderabad | India

Job description

We are seeking a highly motivated and technically inclined individual to join our Software Support team
This is an entry-level position that would be well-suited to a graduate or someone with software support experience that is looking to further their career
As a Software Support Engineer, you will work in a software engineering environment, troubleshooting and resolving software support investigations
Our customer base spans across various countries and cultures, ranging from multi-national financial institutions to local community banks in both mature established and developing markets
While your primary communication will be with internal local technical teams that support our customers, there may be instances when you will need to interact with customers directly

KEY AREAS OF RESPONSIBILITY

Provide software support to NCR s financial Self-Service software products
Maintaining ownership of software support investigations, debugging to product and component/configuration level, this can include recreating in a lab environment when necessary
Coordinate communications between all relevant teams as part of that support investigation
Understanding and driving customer-focused requirements to provide a satisfactory solution to the reporting technical team
Managing multiple support incidents of varying complexity and stages of investigation at any given time with the principle focus of customer satisfaction in mind
Create knowledge articles within NCR s Knowledge Base

REQUIREMENTS

To be considered for this role the candidate must possess the following level of education and experience -

Job tags

Salary