AVASO Technology Solutions
Location
Secunderabad | India
Job description
AVASO Technology Solutions is currently seeking an Sub Regional IT Lead with a passion for the IT area.
As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 190+ countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world's largest brands.
AVASO offers you an excellent growth opportunity with a strong global company and good money.
Website:-
Position: Senior Information Technology Manager or Sub Regional IT Lead
Role: Onsite- Engineer
Location: Hyderabad or Delhi or Mumbai
Position type: Permanent Role
50% will be onsite role and 50% will be travelling and supporting other locations.
JOB SUMMARY
We are looking for a customer orientated senior engineer to support one of our clients, who would be reporting into regional IT manager.
Applicant needs to be a good listener, good communicator, and empathic with the issues faced by IT users. Sub Regional lead is expected to be wise, be able to prioritize, multitask if situation demands, and result orientated to render speedy response resolving the IT related issues. Applicant needs to have solid hands-on experience technically strong with excellent troubleshooting skills as well managing entire office/management environment.
As part of the Site Technology Servicing team, we provide onsite IT technical support to all Customer Offices / Plants / Labs within our scope, which includes all users and onsite hardware within the locations described within the job description.
This also includes but is not limited to:
• Onsite Visitor support
• Project Support (Maintenance, renovation, etc.)
• Asset / stock management / E-Waste
• Onsite Training / User Education
• Local Vendor Co-ordination
• VC / Conference room support
• 50% will be onsite role and 50% will be travelling and supporting other locations.
KEY DUTIES/RESPONSIBILITIES:
• Provide technical support as point of contact for IT for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required.
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting midrange servers.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Troubleshooting VPN.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate in-house IT projects.
• Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP's and Runbooks for global team use.
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning.
• Should be leading the project support team.
• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Co-ordination
• Maintenance office and environment
• Actively coordinating with cross-functional departments like Finance, HR & Procurement
• Act as lead or N+2
DESIRED SKILLS & EXPERIENCE
• 10+ years' experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Server (Windows, Linux, DB )
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
• Self-disciplined and highly motivated.
• Good decision-making skills
• Should be able to priorities workload based on SLA's and user impact.
• Managing Vendors
• Monitoring and act as Project Coordinator
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