Associate - Training (Customer Success)

Location

Mumbai | India

Job description

• Understanding specific skill gaps and training requirements in collaboration with department heads
• Conducting engaging and interactive training sessions for product, process and skills, using diverse instructional techniques
• Ensuring training content KMS is updated regularly
• Creating knowledge assessments, conduct dip checks, etc. to check and enhance front line knowledge
• Generating reports from accurately maintained training records to track the impact of training on performance
• Assessing training effectiveness and improving training content through feedback and performance metrics

Qualifiers:

• Minimum 2 years as a Customer Service Trainer
• Basic understanding of at least 1 sport
• Knowledge of KMS LMS tools

Job tags

Salary