REF17316R - Cloud Server Support lead - 8 - 10 years - Mumbai - Group Manager - EIT
Location
Mumbai | India
Job description
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description - Should have a good verbal and written communication.
- Should have good experience on team management.
- Expertise on Virtualization Hypervisors, Google, AWS, Azure cloud.
- Expertise on premises to cloud management.
- Maintaining and updating infrastructure design/build document sets,
- Should have worked under ITIL Framework.
- experience on multiple cloud and on premises technology, good hands-on experience on Windows, Active Directory, networking, security, and troubleshooting
- Should have good working knowledge of Virtualization Hypervisors. VMware, Hyper-V would be preferred ones.
- Create infrastructure estimate and cost management.
- Should have good grasping power and willingness to learn and acquire knowledge about the technologies they might have not worked upon, however it called for.
- Should have worked in AWS and azure services such as - VPC, EC2, S3, ELB, Firewall etc,
- Should have worked in AWS and Azure services such as Vnet, VMs, Resource groups, Load balancers, Storage. Etc.
- Ensure all Service Desk tickets are resolved within WNS agreed SLA.
- Escalation and troubleshooting of Infrastructure specific incidents from Service Desk & Incident Management.
- Escalate calls to the next level as & when required to the respective Backend teams and SMEs and follow up to its closure with a complete resolution.
- Provide accurate shift handovers.
- Rotational shifts (including night)
- Coordination with external vendor for the Issue resolution and solution optimization.
Technology Domains to support: Must – AWS, AZURE and google cloud management and security, migration, access management, manage high availability, DR strategy, cost saving. Advantage – cost management, Audit management, documentation, and automation.
Qualifications BE, BSC, MSC, Graduate
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